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Min profil Mitt bibliotek Statistik Meddelande. Logga in. Skapa en profil Citeras av Visa alla Alla Sedan Citat h-index 69 iindex Visa alla. Journal of the Academy of marketing science 23, , Journal of the academy of Marketing Science 21, , Journal of the Academy of marketing Science 28, , Artiklar 1—20 Visa fler. Delivering quality service: Balancing customer perceptions and expectations VA Zeithaml Simon and Schuster google schola 2, , Reassessment of expectations as a comparison standard in measuring service quality: implications for further research A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 58 1 , , Relationship marketing of services—growing interest, emerging perspectives LL Berry Journal of the Academy of marketing science 23, , Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria A Parasuraman, VA Zeithaml, LL Berry Journal of retailing 70 3 , , Customers' motivations for maintaining relationships with service providers N Bendapudi, LL Berry Journal of retailing 73 1 , , Services marketing is different LL Berry Business 30 3 , ,